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FAQs

January 1, 2018 by siscelica

It’s best to make sure yourself a 3 – 4 day buffer before your event to accommodate for the time needed for shipping. Ideally the sooner your order comes in the better. If you have any concerns about the shipping or expectations, give us a call, we’ll be happy to assist you further.

Your credit card will be charged to cover the replacement cost of the missing/damaged equipment.

You may cancel at any time before 7 days of your event date. Once we receive the lights, we’ll proceed to cancel the order and release the authorization we have on hold for your file. If you have to cancel with less than 7 days of your event date, a return fee of $50.00 dollars will be charged.

Email customer service to receive a refund for the defective light. We do not send out replacement lights. It’s strongly recommended booking a few more lights than you absolutely must have.

We have both indoor and outdoor lights for rent. Please keep this in mind before renting. You are solely responsible for any hazards or results caused by improper usage and handling of lights. Using lights that are meant for indoor use only, and used or set up outside can be a major fire hazard if wet or exposed to outside elements, such as weather, heat, etc.

Please make sure to rent the proper lights for the environment in which they will be used. If you have any questions please contact us for assistance.

 

We mainly ship out more modern LED lights. They use very minimal power and do not get hot at all. You can have them on for your entire event!
We also do have a few lights that are not LED-based and get hot while in use.  Please make sure to read the product description and warnings for the lights you select before renting.

It’s truly very easy to set up the lights. An extra hand or two won’t hurt to have around, as this will help speed up the set up for your event.

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